Intermediate · NLP

Voice Agent

Visual diagram · (in preparation) · Math · (in preparation) · Worked example · 3 difficulty levels.

TL;DR. An AI system that interacts with users through spoken language, often used in customer service.

Technical Definition

An AI system that interacts with users through spoken language, often used in customer service.

How it works

Voice Agents combine automatic speech recognition (ASR) to convert speech to text, natural language understanding to interpret it, and text-to-speech (TTS) to generate spoken responses. They are deployed in scenarios like call centers or smart home devices, offering hands-free and more natural interaction experiences for users.

Related Concepts

• Text-to-Speech — A model that converts written text into natural-sounding spoken audio.
• Conversational AI — AI systems designed to simulate human conversation through text or voice, enabling natural language communication.
• Automatic Speech Recognition (ASR) — The technology that enables computers to convert spoken language into written text.