Intermediate · Systems

Fall-back Strategies

Visual diagram · (in preparation) · Math · (in preparation) · Worked example · 3 difficulty levels.

TL;DR. Pre-defined actions an AI takes when it cannot understand a user's query or fulfill a request.

Technical Definition

Pre-defined actions an AI takes when it cannot understand a user's query or fulfill a request.

How it works

Fall-back Strategies are crucial for graceful error handling in conversational AI. They prevent the AI from giving unhelpful or repetitive responses when it encounters an unknown intent or slot. Common strategies include asking for clarification, rephrasing the question, or escalating to a human agent, aiming to maintain a positive user experience.

Related Concepts

• Dialogue Management — The process of controlling the flow and state of a conversation between a user and an AI system.
• Human Handoff — Seamlessly transferring a user's conversation from an AI system to a live human agent.